Shipping policy

1. Shipping Time.

  •  At 11.27, we are committed to providing our customers with the best possible shopping experience. We strive to deliver high-quality clothing and accessories to your doorstep in a timely and efficient manner. Our average shipping time ranges from 12 to 28 business days from the date of purchase.

2. Processing Time

  • All orders are processed within 1-2 business days after your order is placed. Please note that processing may take longer during peak seasons or due to unexpected circumstances.

3. Shipping Methods

  • We use reliable shipping carriers to ensure the safe and efficient delivery of your orders.
  • Shipping methods may include standard shipping, expedited shipping, or other options, depending on your location and preferences.
  • Shipping costs are calculated at checkout based on your order's weight and destination.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email with limited tracking information. You can use this information to monitor the status and estimated delivery date of your package.and rech out to the team for updates and support.

5. Delivery Timeframes

  • Our estimated delivery timeframes are provided as a general guideline. Please note that delivery times may vary depending on your location, the shipping method chosen, and any unforeseen delays caused by weather, customs, or other factors beyond our control.

6. International Shipping

  • We offer international shipping to select countries. Please be aware that international deliveries may take longer to arrive due to customs clearance processes and local postal services.
  • Import duties, taxes, and customs fees may apply and are the responsibility of the recipient. 11.27 is not responsible for these charges.

7. Order Changes and Address Updates

  • If you need to make changes to your order or update your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once an order has been shipped.

8. Lost or Delayed Shipments

  • In the rare event that your order is lost or significantly delayed, please contact our customer support team, and we will initiate an investigation with the shipping carrier to resolve the issue.

9. Contact Us

  • If you have any questions or concerns regarding your order, shipping, or delivery, please don't hesitate to reach out to our customer support team. We are here to assist you.

10. Policy Updates

  • 11.27 reserves the right to update and modify this shipping and delivery policy as needed. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

Thank you for choosing 11.27 for your fashion needs. We appreciate your trust in us and are committed to ensuring a smooth and satisfactory shopping experience.