Return & Exchange Policy
At 11.27, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges within 4 days of the delivery date, subject to the conditions outlined below.
To be eligible for a return or exchange, the product must be unused, unworn, unwashed, and in its original condition with all tags attached and original packaging intact. Products must be free from stains, perfume, makeup, alterations, or any signs of wear. Items that do not meet these conditions may not be accepted.
Please note that swimwear and lingerie are not eligible for returns or exchanges due to hygiene reasons.
If you receive a product that is damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery with clear photographs of the product and packaging. Our team will review your request and work towards a suitable resolution as quickly as possible.
We reserve the right to refuse returns or exchanges that do not comply with this policy or fail our quality inspection.